The following bar charts depict the total proportion of a bus organization for promptness either actual, target, and the data of annoyance from consumers in the 4-year period of time from 1999 to 2003.
Looking from an overall perspective, it is readily apparent that the target dominated the whole figure compared to the actual which was relatively lower. Furthermore, the number of complaints among passangers increased significantly.
According to the features, the actual stood at 85% at first to decrease sharply by 3% and recovered roughly to finish the data with just over 84% in the end. Likewise, the target began from 86% in the beginning which stayed at the same level until 2000 to reach approximately 84% in the last year except for remaining in a constant level between 2001 and 2002.
As for complaints, it was about 70% in 1999 to climb considerably by around 30% in 2000, fell to just over 80% and peaked at 120% in final year surveyed.
