Figure provides comparison between actual and target time busses of a company were on time during 1999 and 2003. Also numbers of customers’ complaints are demonstrated in a bar chart.
Overall, the data presents that actual values reached the planned timings at the end of the duration. Consequently, passengers complaints followed the same increasing pattern.
To begin with, the first diagram shows 1% difference between two values at the beginning; While actual percentage was 85%, the target time was 86%. Then, real percentage decreased sharply to 82%, in 2000; therefore, had the most difference with the planned number which had not changed since the year before. However, punctuality was improved and with a significant increase both numbers were nearly the same in 2001. Finally, in 2003 actual time hit the target and reached approximatele 85%.
Similarly, the second graph has the same variation. It started with about 70% in 1999, grew to 100 in 2000. In the 2001, however it dropped to about 80 and then it started to increase. At last, it reached the highest value of 120.