The two bar charts provide information on how a bus company performs based on the actual and target percentage of buses that arrive on time, and the number of complaints from commuters between 1999 to 2003.
Overall, the percentage of buses that actually arrived on time fluctuated over the time period, while the target percentage shows a downward trend over the years. It is also worth noting that the number of passengers complaining increased during the same period.
Regarding the performance of the bus services, the company’s target of buses arriving on time slowly declined over time, from 86% in 1999 to approximately 84% in 2003. By contrast, the figure for the actual performance saw a slight decrease from 85% to 82% in 1999, before quickly rising back to around 85% in 2003, where it took over the target figure for the first time.
In regards to the number of complaints from travelers, it saw a dramatic increase over the time period. The figure was roughly 65 in 1999 before seeing a steady rise. It recorded the most number of dissatisfactions from passengers in 2003 at approximately 121, almost doubling the figure in 1999.
