The charts illustrate 100 visitors’ rated satisfaction level to the hotel’s customer service in the Parkway Hotel in 2005 and 2010.
Overall, visitors’ votes shifted positively over a 5-year period. While very poor, poor and satisfactory voices fell dramatically, the excelent and good parts increased suddenly. Furthermore, satisfactory lost its position as the dominant good vote to leisure, which emerged as the primary area of votes by 2010.
Looking at the results of a questionnaire, it is observed that excellent (5%) is part of most increase sharply with 5 times more to 28%. In terms of total vocies, good satisfaction grow exponentially from 14 percent to 39% in 2010.
Regarding decrase, satisfactory is the larhest share of the chart with 45% in 2005 decreased marginally to 17 percent. Besides that, customers, who rated very poor with 15% in 2005 a 3-fold deteriorate is observed to 4%. However, compared to orthers least become smaller is poor in 2010 from 21% to 12%.
