Band 4+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The report addresses the task by comparing the two pie charts, but it contains significant inaccuracies in the data. For example, it states that 'excellent' was 5% in 2005 and rose to 28% in 2010, whereas the correct figures are 45% and 39% respectively. Similarly, the figures for 'good' and 'satisfactory' are misreported. The overall trend is not clearly summarized, and the report lacks a clear overview. To improve, ensure that all data is accurately transcribed from the visual, and provide a clear summary of the main trends, such as the overall decline in 'excellent' and 'very poor' ratings and the increase in 'good' and 'satisfactory' ratings. Additionally, avoid minor spelling errors (e.g., 'compaire', 'excellant') and ensure that the report is well-structured with clear paragraphs. The report falls short of the required 150 words.

The report has a clear overall structure with an introduction and an overview, but the body paragraphs lack logical organization and clear progression. The data is presented in a somewhat random order, and the use of cohesive devices is limited. To improve, group the data logically (e.g., by positive vs. negative ratings) and use a range of linking words and phrases to show relationships between data points. Ensure each paragraph has a clear central idea and that the flow from one sentence to the next is smooth.

The vocabulary is adequate but limited, with some repetition and imprecise word choices. For example, 'grew up' and 'went down' are informal and less precise than 'increased' and 'decreased'. There are also spelling errors (e.g., 'compaire', 'excellant', 'quater') that affect clarity. To improve, use a wider range of synonyms for describing trends (e.g., 'rose', 'climbed', 'plummeted', 'dropped') and ensure correct spelling. Also, use more precise language to describe proportions and changes. Boost vocabulary complexity to elevate the overall score.

The report contains several grammatical errors and awkward phrasings that affect clarity. For example, 'the hotels customer service' should be 'the hotel's customer service', and 'at 2010' should be 'in 2010'. There are also issues with subject-verb agreement and sentence structure. To improve, review basic grammar rules, especially possessive forms, prepositions, and verb tenses. Use a variety of sentence structures, including complex sentences, to demonstrate greater grammatical range. Proofread to eliminate errors.