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Band 7+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

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Image for topic: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

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The image shows two pie charts comparing customer service ratings at Parkway Hotel in 2005 and 2010, based on questionnaires given to 100 guests each year. In 2005, ratings were: excellent 5%, good 14%, satisfactory 45%, poor 21%, very poor 15%. In 2010, ratings changed to: excellent 28%, good 39%, satisfactory 17%, poor 12%, very poor 4%.

Given the complexity of the image, the above description may not be entirely accurate.

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The pie charts illustrate the results of a survey that asked 100 guests to rate the customer service at Parkway hotel in 2005 and 2010.

Overall, the Satisfactory rating was the most significant portion in 2005, then decreased in 2010, overtaken by the Good rating, with the Excellent rating escalating behind. This indicates an improvement in the services provided.

According to the data, the top three ratings in 2005 were Satisfactory, Poor, and very poor, with 45%, 21%, and 15% respectively. Signifying a portion of the guests disapproval with the various services provided. However, those ratings decreased by a substantial amount in 2010, with 17% Satisfactory, 12% Poor, and 4% very poor.

In 2010, guests reported higher quality services at Parkway Hotel. Rating Good and excellent, with 39% and 28% respectively. Whilst in 2005, Excellent and Good scored the lowest numbers. This noteworthy change demonstrates an upgrade in provided customer service during this year.

Word Count: 154

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

rating: 4

guests: 3

satisfactory: 3

excellent: 3

services: 3

Try using synonyms for the above words

Task Response

The report effectively addresses the task by describing the main trends and comparing the data between 2005 and 2010. It provides a clear overview and highlights key changes, such as the increase in positive ratings and decrease in negative ones. Some minor omissions, such as not explicitly stating the exact percentages for all categories in 2010, are acceptable. To improve, ensure all data points are accurately mentioned and consider using more precise language to describe the changes. Overall, the response is well-structured and meets the requirements.

Coherence & Cohesion

The report is logically organized with a clear overall trend and then a breakdown of the data. However, the flow is occasionally disrupted by sentence fragments and abrupt transitions. For example, 'Signifying a portion of the guests disapproval...' is a fragment that could be integrated into the previous sentence. Also, the final sentence 'This noteworthy change demonstrates an upgrade in provided customer service during this year.' could be more smoothly connected to the preceding data. Consider using cohesive devices to link ideas more explicitly, such as 'In contrast' or 'Meanwhile'.

Lexical Resource

The vocabulary is generally appropriate and shows some good range (e.g., 'escalating', 'noteworthy', 'substantial amount'). However, there are some inaccuracies and awkward phrasings, such as 'the Satisfactory rating was the most significant portion' (better: 'the largest proportion') and 'Rating Good and excellent' (should be 'The Good and Excellent ratings'). Also, 'very poor' is not capitalized consistently. To improve, use more precise and natural collocations (e.g., 'accounted for', 'comprised') and ensure consistent capitalization of rating categories.

Grammatical Range & Accuracy

The report uses a mix of simple and complex structures, but there are several grammatical errors and punctuation issues that affect clarity. For instance, 'the Satisfactory rating was the most significant portion in 2005, then decreased in 2010' is a run-on sentence; it should be split or rephrased. Also, 'Signifying a portion of the guests disapproval' is a fragment and has a possessive error ('guests' should be 'guests''). Additionally, 'Rating Good and excellent' is missing an article and has a capitalization issue. To improve, proofread for subject-verb agreement, use correct punctuation to avoid fragments, and ensure consistent use of articles.

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