Band 6+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

The pie charts provide data on the questionnaire survey that request tourist to the Pakway Hotel as they rated the hotel’s percentage of customer facility taken from five different main sources, the particular questionnaire was given to 100 clients in 2005 and 2010.

Overall, the hotel reduced its customer service of “satisfactory” and “very pool”, with the former topping the chart in the both years. In particular, the proportions of “excellent” and “good”changed substantially, while the other categories remained relatively stable.

In 2005, “satisfactory” accounted for 45% of the Pakway hotel’s customer service. A five years later, however, its share declined markedly to 17%. Another fall was recorded in the use of “poor”, the proportion of customers who rated the service as “poor” fell by 10% over the perid. It fell from 21% to 12%.

As for “good”, on the other hand, its percantage increased from 14% to 39%, surpassing that of “excellent” and ranking second in the list. It should be noted, the combined share of “excellent and ” very poor” made up 5% and 15% in 2005. By 2010, the Pakway Hotel customer service, excellent and very poor approximately about 28% and 4% respectively.