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The image shows two pie charts representing customer service ratings for the years 2005 and 2010, with categories of 'Excellent', 'Satisfactory', 'Good', 'Poor', and 'Very poor'. In 2005, 'Excellent' was rated 15%, 'Satisfactory' 45%, 'Good' 14%, 'Poor' 21%, and 'Very poor' 5%. In 2010, 'Excellent' was rated 28%, 'Satisfactory' 39%, 'Good' 12%, 'Poor' 17%, and 'Very poor' 4%. The charts visualize the results of a questionnaire given to visitors at the Parkroyal Hotel on their ratings of the hotel's customer service for both years.
Given the complexity of the image, the above description may not be entirely accurate.
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The two pie charts illustrate the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service, given to 100 guests in the years 2005 and 2010.
Overall, in 2005, there were a lot more satisfactory ratings than in the year 2010. Good customer service increased in 2010, along with excellent ratings going up in the year 2010.
In addition, the questionnaire was given to 100 guests. In 2005, satisfactory ratings were at 45%, but excellent ratings were at 5%, its worst. On the other hand, excellent ratings were at 38% in 2010, rising up more than in 2005. Good ratings were at 39%, a lot of percent, in 2010.
In conclusion, satisfactory ratings were at 45% in 2005, but in 2010, they were at 17%, going down unexpectedly.
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