Band 5+: The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summaries the information by selecting and reporting the main features, and make comparisons where revelant.

The provided pie charts illustrates the outcomes of a questionnaire from the guests of the parkway hotel about the feedback for the customer service given to 100 residents in 2005 and 2010. According to the given chart, there are five measures of the customer services.

Overall, after looking at the pie chart it can be witnessed that the customer service quality had been escalated in the hotel by 2010, which is revealed by the increase in excellent and good percentages, whereas the satisfactory and poor proportions had been plummted. Moreover, the percentages of good in 2010 approximately registered to the the double of good in 2005.

To commence with, the two pie charts reveales that largest progress in customer service was excellent and it hit 28% by 2010, whilest the satsifactory was delcined to the third percentages, scoring 17%.

Furthermore, it can be noticed that the number of perople who rated good had increaesed to to the double, registering 39%, while the very poor proportions had decreased approximately to the third and it scored 4% by 2010, whereas the poor rates had gone down, scoring 21%.