The figure illustrates how many inquiries are obtained by different delivery systems, such as in person, by letter or email, and by telephone, by the Tourist Information Office in a particular city over the course of a half year (2011).
Overall, it is clear that visitors to the city are more likely to make inquiries in person and by telephone, while written letters became the least common choice.
To begin with, the Tourism Information Office received almost 900 inquiries by telephone and 800 by email or letter in January. The former and the latter dropped the numbers by 100 each in February, and then the quantities of telephone inquiries rose to 1000 and remained stable for the next two months, followed by a significant increase of 1600 inquiries at the end of the period. By contrast, the letter or email inquiries gradually fell and even reached nearly 400 over the following three months, leveling off at that point throughout.
Meanwhile, the least popular option was in-person inquiries, with 400 in January. The numbers rose and surpassed the letter or email between February and March and the telephone over the following month, at 700 and 1000, respectively.Subsequently, the quantities went up sharply and hit a peak of over 1800 inquiries, becoming the highest throughout the period.