Band 7+: The graph below shows the number of enquiries received by the Tourist Information Office in one city over a six-month period in 2011. Summarize the information by selecting and reporting the main features and make comparisons where relevant.

The line graph illustrates the quantity of inquiries received by a city’s tourist information office over a six-month period in 2011.

Overall,the most striking change was a substantial increase in inquiries made in person compared to those made by telephone, which grew marginally. On the other hand, by the end, e-mail had declined, being surpassed by in-person and telephone communication.

Regarding in-person contact, despite initially being the least popular method of communication, with a chart low of around 400 in January, in-person communication was used increasingly more in the subsequent years. In fact, the figure for this option had tripled by January before shooting up to 1,900 for in-person communication in the final year.The figure for telephone use also witnessed a growth of 900 over the five months, reaching exactly 1,600.

The pattern of change for e-mail, however, was somewhat unexpected. Email communication was being declined more over the period, starting with just below 800. In the first three months, its figure decreased gradually, about 700, after which it dropped significantly until May. It went up slowly to roughly 400 in the final years.