The given bar graphs illustrate the punctuality of buses compared with the company’s target, as well as the number of complains per thousand passenger journeys between 1990 and 2002.
Overall, actual bus arrivals constantly did not meet the target figures of bus company, however the number of complain reports experienced some fluctuations throughout the period.
Regarding the actual and targeted percentages of buses, in 2002 the actual percentage of buses arriving on time that stood at the point of 86%, exceeded the company’s target by 1%, which was the highest proportion over these years. In 1993, 1996 and 1999 the goal was 85% of on time arrivals, however in 1993 the figure has shown a slight decline by 82%, and in the following years punctuality rate nearly reached company’s target with 84,5%. In 1990, the proportions of actual arrivals had company’s goals had difference by 1%, with 83% of true punctuality and 84% of targeted arrivals.
In case of passenger complains, the largest number of reports was recorded in 2002, with figure of nearly 120 per 1000 passenger journeys. In 1999 the complain rate was lower than in 2002, by around 110 reports per thousand, while it was the lowest in both 1990 and 1996 at approximately 55 per thousand.
