The bar chart provided information about how many buses arrived on time,and the target group by the bus company, and also demonstrated how many complaints made by passengers were through joiners.
Overall, it is clear that the proportion of actual arrivals on the time had the highest point in 2002, while except 1990 the company’s target remained the same percentages over the period. Despite the improvement in buses arriving on time, the number of complaints rose dramatically,after the fluctuation.
Regarding the figures, buses arrived on time in 1990, their aim was 84 percent, however actual on time buses was one percent less. In 1993 proportion of buses plunged to 82 percent. However, between the period 1996 and 1999, buses on time increased gradually to about 84,5 percent. At the end of the period , buses on time peaked at 86 percent.
Turning to passenger complaints, the figure stood at 60 persons thousand journeys, before increasing dramatically to about 100 per in 1993. In 1996 numbers plunged to approximately 60 per, however, this number rose significantly in 1999 stood at 110 per. Unfortunately, at the end of period numbers peaked at 100 per.