Band 5+: The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

The graph illustrates the source of protests about the bank of USA and the duration that takes to work out the complaints.

Overall, it can be clearly seen that in the area of complaints, domain of the public takes the major part whereas governments agencies, insurance companies and other origins are extremely low and unpopular. However, the average time from investigation data to final actions shows stable and clear results without any notable fluctuations, where almost the same months duration in each year.

It can be notable that in the source of complaints the most significant part belongs to the public appeals which occupies 63%, while the government agencies, insurance companies and out of state protests are much diminished, 9-11 percent per the section. Nevertheless, the smallest resources which are barely used are media, bank employees, and unknown areas which makes 8% together and 2-3 per section.

Regarding the graph analytics, the situation in the time zone which resolve all complains has its stability. As a whole, the average duration makes 5-6 months per year, however, the longest one was in 2001 that took maximum 6 months.