The provided charts presents information regarding the source of complaints abouth the Bank of America and average months that were required to handle from 2000 to 2004, a 4 years period.
Overall, it can be clearly observed that “public” comprised of the main source among the complaints, whilst major flucations were experienced in 2001 and 2004 compared to the other years.
First and foremost, the pie chart was led by “public” with 63%, while “govenrment agencies” accounted for the second biggest proportion (11%). Nonetheless, the section of “out of space” reflected nearly the same figure with 10%. Nevertheless, “bank employees” and “media” indicated exactly the same percentage, 3%. Additionally, “insurance companies” and “others” encomssed 8% and 2% , respectively.
Moreover, resolving complaints took averagely almost 6 months in 2000, whereas this indicators increased to over 6 in 2001. Furthemore, it declined to approximately 5 month in 2002 and 2003.In addition, it fell to nearly 4 months 2004.