The pie chart depicts the composition of complaints about the bank of America, while the bar chart illustrates the average time between 2000 and 2004 to final action. Overall, it can be seen that the major source of complaints was the public.
The public made up almost two-thirds and was the most popular source of all. The next were goverment agencies and was approximately one in ten, while complainers in out of state was a minority. Other sources such as insurance companies, media, bank employers and others made up a very small number of complaints.
In 2000, the average time of data was about 5 months, while in 2001, the number of months were almost 6. In other three years as 2002, 2003 and 2004, the average quantity of months were about 4, respectively.
