The pie chart illustrates the data about the source of complaints in the Bank of America, while the bar chart shows the amount of time to resolve the complaints.
It can be seen that the proportion of public complaints in Bank of America was the dominant source of complaints over the years. While media and bank employees complaints witnessed a lowest figure overall.
Looking at the pie chart, the percentage of public complaints accounted for 63%, which was far higher than government agencies and out of state complaints, at 11% and 10%. In addition, the proportion of insurance companies complaints was only 8%, which equaled the total of media, bank employees and other complaints, at 3%, 3% and 2% respectively.
Looking at the bar chart, the amount of time to solve problems stood at nearly 5.5 hours in 2000. Following the next year, the time for solving issues increased slightly to 6 hours before declining moderately to 5 hours in 2001. Over two years, amount of time to solve problems rose initially and then fall again, ending the period at nearly 4.3 hours.