Letter

Band 7+: There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

My name is Thu Tran, and who is a close customer of your bus service. I am writing regarding the service that you offer, particularly its reliability.

A bus is a convenient transport, that I use to go to work every day. On February 25th, 2024, bus number 009 from LA Street, in District 2 to NBA Street in District 1, which was delayed by 30 minutes, received no notice from the customer, and the consequence was that I was late for work. Moreover, I do not know the reason why this trip always comes later than others.

Eventually, I would like to give you a couple of suggestions that will help you have additional ideas to improve your service. You may have an updated schedule of buses in real-time on your application, for instance, where the customers are able to access and check easily.

I hope it will assist you in enhancing your service and boosting your customer experience.

I look forward to hearing from you.

Yours faithfully,

Thu Tran

Word Count: 173

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 4

customer: 3

Try using synonyms for the above words

Task Response

The letter partially addresses the task by describing the problems with the bus service and suggesting improvements. However, the explanation of how these problems are affecting the writer is not clearly elaborated. It would be beneficial to provide specific details about the impact of the delays on the writer's daily routine and work. Additionally, the letter could be more explicit in requesting the company to take action to address the issues.

Coherence & Cohesion

The letter is generally coherent and cohesive, with ideas presented in a logical order. However, there are some minor lapses in coherence, such as the abrupt transition between discussing the specific incident and suggesting improvements. The paragraphing is generally well managed, but there is room for improvement in linking ideas more smoothly.

Lexical Resource

The vocabulary used is fairly varied, and there is an attempt to use a range of words and phrases. However, there are some inaccuracies and awkward expressions that affect the overall precision and sophistication of the language. It would be beneficial to use more precise and natural language to convey the message effectively.

Grammatical Range & Accuracy

There is evidence of a fairly wide range of grammatical structures, and the writer demonstrates some control over grammar and punctuation. However, there are several grammatical errors and awkward phrasings that impact the overall accuracy and fluency of the letter. It would be beneficial to pay closer attention to sentence structures and grammatical accuracy.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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