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Letter

Band 8+: There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

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Dear Manager,

I hope this message finds you well. I’m writing to bring to your attention some

persistent issues with the bus service in our area that have arisen over the past

two weeks, particularly concerning its reliability.

As a regular passenger who has been using your bus service for the last six months, I rely on it for my daily commute from Nandasan to Mehsana, where I work as a Senior Director at Infosys. Unfortunately, the bus scheduled for 7:15 AM has been experiencing significant delays recently, which has become quite frustrating. For instance, yesterday, the bus arrived at Nandasan station at 7:40 AM, which caused me to miss an important meeting.

These delays not only disrupt my professional commitments but also reflect poorly on the overall reliability of your service. I kindly urge you to look into adjusting the bus schedules to ensure that they arrive on time. It would also be beneficial to keep passengers informed of any unexpected delays. If these issues are not addressed, I may have to reconsider my options and potentially switch to a different bus company next month. I genuinely hope it does not come to that, as I prefer your service over others. •

Thank you for considering my concerns.I look forward to seeing improvements in your bus service.

Yours faithfully,

Khush Patel

Word Count: 222

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Overall Band Score

8

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 4

delays: 3

Try using synonyms for the above words

Task Response

8

The letter effectively addresses all aspects of the task, providing clear details about the problems, their impact, and specific suggestions for improvement.

Coherence & Cohesion

8

The letter is well-organized and easy to follow. Ideas flow smoothly, and paragraphs are used appropriately to separate different aspects of the message.

Lexical Resource

8

The letter demonstrates a good range of vocabulary, using words like 'persistent issues', 'reliability', and 'disrupt' effectively.

Grammatical Range & Accuracy

8

The letter displays a good command of grammar and punctuation, with only minor errors that do not significantly hinder comprehension.

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