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Letter

Band 5+: Write a letter of complaint to a company outlining a problem you had while visiting one of their stores. In your letter include, what the problem was, why this problem has upset you, what you want to happen as a result of your letter.

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Note: Both the topic and the answer were created by one of our users.

I hope you are doing well. I am writing this email to notify you regarding the customer service I received. Last month I purchased a new tablet from your store and now it is not working properly. When I bought it your staff told me that it has one year warranty. Unfortunately when i went their and i asked for repair they said it will cost me more then $100.

If it is in the warranty period how they can ask me for that. When i excused with them their behaviour changed and they are misbehaving with me. Which was really disrespectful. I spent almost $500 on a tablet and i can not spend more than $100 to repair that. I just need to repair or replace my tablet.

I hope you will understand my situation and i will look forward to hearing from you soon.

Thank you,

Gaurngi chauhan

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

repair: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The problem, reasons for upset, and desired resolution are clearly stated. Minor improvements in structure could enhance clarity.

Coherence & Cohesion

The letter's message is mostly understandable. However, some grammatical errors and structural issues slightly impede the flow and overall coherence. Improved sentence structure and paragraphing would significantly enhance readability.

Lexical Resource

4.5

The vocabulary used is appropriate for the context. While not overly sophisticated, it effectively conveys the message. Expanding vocabulary and using more precise language would improve the overall impact.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that affect the overall clarity and accuracy. Significant improvement in grammar and punctuation is needed to achieve a higher score.

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