Letter

Band 7+: Write a letter to manager of the insurance company Describe the characteristic of what you lost Explain how you lost it Tell the insurance company what you need from them

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Dear Sir or Madam,

I am writing to file a complaint about my luggage that was lost while I was travelling from Sydney to Manchester last week.

The luggage is a medium-sized, dark brown bag with golden wheels. Since the luggage was newly bought for this trip, it is in good condition. Unfortunately, the travel tag which stated the flight number and my contact information was ripped off.

While I am not completely sure how it was lost, I assume that the cargo staff might have placed it on a different flight. Moreover, it is possible that it has been kept in the lost and found section because of the missing tag with flight details. However, the airport staff is not sure about it.

At the time of booking the flight, the operator gave me an option to take out insurance for the luggage to cover any loss or damage. I opted for the insurance policy, and the confirmation email is attached for your reference. Therefore, I request you consider my claim and reimburse the amount after completing the insurance procedure.

Please let me know if you need any further information.

Yours Faithfully

Maya

Word Count: 194

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

luggage: 4

flight: 4

insurance: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the lost luggage, how it was lost, and the desired action from the insurance company. The description of the luggage is clear, the explanation of the loss is reasonable, and the request for reimbursement is well-justified with reference to the insurance policy. There might be a few minor omissions, such as a detailed list of contents in the luggage, but overall, the response is strong. To further enhance the letter, consider adding a brief list of the most important items in the luggage to strengthen the claim.

Coherence & Cohesion

The letter is well-organized and easy to follow. The information is presented in a logical sequence, addressing all points mentioned in the task. The use of cohesive devices is adequate, contributing to the overall clarity of the letter. To further enhance coherence, consider adding more specific transitions between paragraphs to strengthen the connections between ideas.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for the task. The language used is generally accurate, and the descriptions are clear. To improve lexical resource, try incorporating more varied and sophisticated vocabulary related to insurance claims and lost luggage. For example, instead of 'reimburse the amount,' you could use 'settle the claim' or 'provide compensation.'

Grammatical Range & Accuracy

The letter exhibits a good command of grammar with only minor errors. Sentence structures are varied and generally accurate. Punctuation is used correctly throughout the letter. To further enhance grammatical accuracy, carefully review the letter for any minor errors in verb tense consistency or article usage.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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