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Letter

Band 8+: Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

Last Monday I ordered a cover for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it.

In relation to the specifics of the order, I purchased this leather cover through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with this letter.

The issue with the cover is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the cover supports the HTC Desire 12+ model and is an original leather product. So I’m sure this is a manufacturing flaw.

As a solution, and because I really like the design and look of the cover, I am hoping that you will agree to replace it with a new and genuine one for free. Otherwise, I would like a full refund, and I will be contacting PayPal if I do not hear back from you in regards to this within a week.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

John Smith

Word Count: 227

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Overall Band Score

8.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
cover: 5
website: 3
product: 3
leather: 3
Try using synonyms for the above words

Task Response

9
The letter fully addresses the task by providing details about the order, explaining the issue with the item, and clearly stating what the writer wants the company to do about it. The content is well-developed and meets all the requirements of the task.

Coherence & Cohesion

8
The letter is coherent and cohesive, with ideas logically organized and presented in a clear and easy-to-follow manner. The paragraphs are well-structured. To improve further, the writer could consider using more cohesive devices such as linking words and phrases to enhance the overall coherence.

Lexical Resource

8
The letter demonstrates a wide range of vocabulary, used accurately and appropriately. The writer shows good control of lexical features and uses language naturally. To enhance the lexical resource, the writer could incorporate more sophisticated vocabulary and expressions in certain parts of the letter.

Grammatical Range & Accuracy

8
A wide range of grammatical structures is used with flexibility and control. Punctuation and grammar are generally accurate throughout the letter. To achieve a higher score, the writer could aim for even greater variety in sentence structures and ensure flawless grammar and punctuation usage.

Answers On The Same Topic:

Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, Last Monday I ordered a cover for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it. In relation to the specifics of the order, I […]

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