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Letter

Band 7+: Write a letter to the manager of a supermarket to complain about a minor accident that occurred inside the supermarket. In your letter: - Say who you are. - Give details about the accident. - Suggest how the supermarket could prevent similar accidents. The letter should be at least 150 words long.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam

I am Soumen Saha, and a loyal customer of your grocery store. I am writing this letter to complain about the accident I had last Friday at your store when I went to do my weekly grocery shopping.

Last Friday evening, I had a slip and fall accident at your store’s kitchen section. When I was walking in the BBQ section, before I could realize it, I had a slip and fall accident. As soon as the staff noticed, he, along with another customer, came to rescue me. After I recovered from the shock, I noticed there was spilled cooking oil on the floor. The kitchen clerk told me that a customer’s BBQ handle broke and it spilled all over the floor. Although the kitchen clerk did the immediate cleaning, it was yet to be fully done by the cleaning department. This is what led to the accident.

Therefore, I feel that your supermarket should do something to prevent this from happening and I have a few suggestions. First of all, the packaging quality needs to be addressed. Secondly, incidents like this need to be given the utmost priority by finishing the cleaning as soon as possible.

I expect your immediate attention to this matter. I hope to hear from you soon.

Yours respectfully,

S S

Word Count: 218

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

accident: 3

kitchen: 3

cleaning: 3

Try using synonyms for the above words

Task Response

8

The letter adequately addresses all parts of the task. The description of the accident is clear, and suggestions for improvement are reasonable and well-presented.

Coherence & Cohesion

7

The letter is well-organized and easy to follow. The flow of information could be slightly improved for better cohesion.

Lexical Resource

7

The vocabulary used is appropriate and accurate, demonstrating a good range of words. More sophisticated vocabulary could be incorporated for a higher score.

Grammatical Range & Accuracy

8

The grammar is largely accurate with only minor errors. A wider range of grammatical structures could be used to achieve a higher score.

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