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Letter

Band 5+: Write a letter to the manager of a supermarket to complain about a minor accident that occurred inside the supermarket. In your letter: - Say who you are. - Give details about the accident. - Suggest how the supermarket could prevent similar accidents. The letter should be at least 150 words long.

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Dear Sir or Madam,

I hope this letter finds you in radiant health and high spirits. I am writing this letter to complain about an accident that happened recently at your local supermarket, Freshco, located in Mississauga.

My name is Sunil, and I have been a regular customer of your grocery store. I live close to your supermarket. Last Monday, when I went there for groceries shopping, I saw a customer slipped and fell due to wet floor, as janitor was mobbing the floor during peak hours. I know it is imperative to keep hygiene, and he was reckless about this situation, and the janitor did not assist the customer.

Given this, I would highly encourage you to take preventive measures. This type of incidents can injure customers and can affect daily customers’ numbers. Additionally, I would like to suggest that the janitors should not be allowed to perform duties during peak hours.

I hope my suggestions would help you to limit these types of accidents.

Yours sincerely,

Sunil

Word Count: 169

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

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Task Response

6.5

The letter adequately addresses all parts of the task. The description of the accident is clear, and suggestions for improvement are provided. Minor improvements in the clarity and detail of the description could elevate the response.

Coherence & Cohesion

5.5

The letter is generally easy to follow, but the flow could be improved with smoother transitions between ideas. Some sentences lack a strong connection to the preceding ones, impacting the overall coherence.

Lexical Resource

The vocabulary used is appropriate for the context, demonstrating a good range of words. More precise and sophisticated language could enhance the overall impact.

Grammatical Range & Accuracy

While the letter is understandable, there are several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

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