DEAR LILIK,
I HOPE YOU ARE GREAT TODAY, I AM WRITING TO APOLOGIZE ABOUT A SCRATCH I NOTICED ON THE SIDE OF YOUR CAR WHEN I RETURNED IT. I AM REALLY SORRY ABOUT THIS AND WANTED LET YOU KNOW AS SOON AS POSSIBLE.
I HAD THE CAR FOR THE DAY AND PARKED IT IN USUAL PLACE, AND NOTHING UNUSUAL HAPPENED THAT I NOTICED AT THE TIME. HOWEVER, WHEN I BROUGHT IT BACK, I SAW THE SCRATCH AND REALIZED IT MAY HAVE HAPPENED WHILE THE CAR WAS IN MY CARE, EVEN THOUGH I CAN NOT SAY FOR CERTAIN HOW OR WHEN IT OCCURED.
PLEASE LET ME KNOW HOW YOU WOULD LIKE TO HANDLE THIS. I AM MORE THAN WILLING TO PAY FOR THE REPAIRS OR COVER ANY COST NEED TO FIX THE SCRATCH. I TRULLY APPRECIATE YOU TRUSTING ME WITH YOUR CAR, AND I WANT TO MAKE THIS RIGHT.
THANK YOU FOR YOUR UNDERSTANDING, AND I AM SORRY AGAIN FOR MY MISTAKE.
SINCERELY,
ABAY
