Letter

Band 5+: You are dissatisfied with a new online course you recently purchased. It didn't match the description and wasn't worth the money. Write a letter to the course provider. In your letter, you should: - Describe the issues with the course content. - Explain why you are unhappy with the service. - Request a refund or other form of compensation.

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Note: Both the topic and the answer were created by one of our users.

To,

The Course Provider,

Subject- Dissatisfaction with the recent purchased course.

Dear Sir,

I am Mubashshir Khalil from Delhi. I have purchased a online german language course from your website last saturday. I was quite excited and enthusiastic to initiate my german language learning journey with your course. However, I got really disappointed with the course as it moved forward. The initial classes were quite interactive and informative and it felt like it was prepared for a beginner like me. But the letter classes were too complex and seemed like it was in rush. There was no interaction and no clarifications of the doubts for the students. It gets really difficult for me to catch up with this mode of teaching.

Therefore, I am writing this letter to ask for the refund for my course as I have realised that moving on with this course is waste of time and money for me. I am neither satisfied nor happy with the syllabus and pedagogy of your course. Please consider my requestas soon as possible.

Thank you.

Yours Faithfully

Word Count: 178

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

course: 7

Try using synonyms for the above words

Task Response

The letter adequately addresses all the requirements of the task, clearly stating dissatisfaction, explaining unmet expectations, and requesting a refund. The content is relevant and well-organized. To improve, consider adding specific examples of what made the later classes complex and how the lack of interaction affected your learning. Also, proofread for minor grammatical errors.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping your points more logically and using clearer transitions between ideas. For example, you could dedicate a paragraph to each specific aspect of the course you're unhappy with. Also, ensure the subject line is concise and accurately reflects the letter's content.

Lexical Resource

The vocabulary is adequate but could be more precise and varied. While words like 'enthusiastic' and 'disappointed' are appropriate, try to incorporate more specific language to describe your dissatisfaction. For instance, instead of 'too complex,' you could say 'lacked sufficient scaffolding for beginners' or 'assumed a higher level of prior knowledge.' This will make your complaints more impactful.

Grammatical Range & Accuracy

There are several grammatical errors that affect clarity. Pay close attention to verb tense consistency (e.g., 'the letter classes were too complex and seemed like it was in rush' should be 'seemed like they were in a rush'). Also, be mindful of article usage ('a online german language course' should be 'an online German language course'). Proofreading carefully will help catch these errors. Also, 'Yours Faithfully' is more appropriate when you know the name of the recipient. Since you are addressing 'The Course Provider', 'Yours Sincerely' would be more suitable.

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