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Letter

Band 5+: You are the manager of a restaurant that has recieved a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I hope this massage finds you well.I am writing to extend my sincerely apologies for the poor service a member of my staff.Your opinion is very significant to our colleague.

Needless to say,we proud ourselves on providing a high level of service.Nevertheless, my worker was mistreated for you a few days ago.While it is trust to say that, you can be sure that such a situation does not happen again and this matter is being discussed.

In addition, we found a number of solution for this problem and training was organized for my employees.Moreover, our restaurant have prepared new disciplinary measures to customers. Obviously, I punished my staff for awful behavior.

Essentially, I am sincerely apology for the mentioned inconveniences.I would like to inform you that,we accept very serious this situation.This is because, our restaurant staff will offer you a free meal for four people in our restaurant. By reason of, we sincerely would like you to trust us.

Once again, sincerest apologies and thank you for say this issue to our attention.I look forward visit to our restaurant.

Yours faithfully,

Najoww

Word Count: 186

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

sincerely: 3

restaurant: 3

Try using synonyms for the above words

Task Response

6

The letter addresses the task but could be improved by more directly acknowledging the customer's complaint and offering a more specific solution.

Coherence & Cohesion

5

The letter's message is understandable, but the flow is disrupted by grammatical errors and awkward phrasing. Improved sentence structure and paragraphing would enhance clarity.

Lexical Resource

4.5

The vocabulary is adequate but lacks sophistication and precision in places. A wider range of vocabulary and more precise word choices would improve the letter's overall impact.

Grammatical Range & Accuracy

3.5

Numerous grammatical errors significantly affect the overall coherence and understanding. Improved grammatical accuracy is essential for a higher score.

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