Letter

Band 7+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing this letter to express my dissatisfaction with a product that I had purchased last week from your website.

I bought a handbag last week for myself as a gift for my birthday. But the product that I received did not meet my expectations. I had specifically ordered from a small business unit to support local artisans and sellers, especially after seeing all the positive reviews, but this has now left me in despair.

The material seemed to be of inferior quality, and does not ressemble the pictures uploaded in the website. The corners of the bag is slightly chipped, as if it has been used already. Overall, the product looks refurbished and does not look like a new item as mentioned online.

I request you to help me in this situation by accepting the return of the item and refunding the full amount. I would also request you to post reviews only from verified customers, so that it would be helpful for buyers in future.

I look forward to a swift action on this.

Yours sincerely,

Karishma Gopi

Word Count: 183

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear description of the problem, reasons for dissatisfaction, and desired action. The tone is suitable and the letter is well-organized. To further enhance the response, consider adding specific details about the product (e.g., brand, model) to strengthen the description of the problem.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is logical, and the letter maintains a clear and consistent tone throughout. To further enhance coherence, consider varying your transitional phrases to avoid repetition. For example, instead of always starting sentences with 'I request,' you could use alternatives like 'Therefore, I would appreciate it if...' or 'I hope you can...' This will make the writing flow more smoothly and naturally.

Lexical Resource

The letter demonstrates a good range of vocabulary, using appropriate words and phrases to convey the message effectively. The language is generally accurate, and the tone is suitable for a formal letter of complaint. To improve lexical resource, try incorporating more specific and descriptive language when detailing the product's flaws. For instance, instead of saying 'The material seemed to be of inferior quality,' you could describe the material's texture or appearance more precisely (e.g., 'The material felt rough and synthetic, unlike the advertised genuine leather').

Grammatical Range & Accuracy

The letter demonstrates a strong command of grammar and sentence structure, with only minor errors that do not impede understanding. Punctuation is generally accurate, and the letter maintains a formal and professional tone. To further enhance grammatical accuracy, pay close attention to subject-verb agreement and article usage. For example, in the sentence 'The corners of the bag is slightly chipped,' the verb should be 'are' to agree with the plural subject 'corners.' Additionally, ensure consistent use of articles (a, an, the) throughout the letter.

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Band 7+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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