Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take. (User-Written IELTS Writing Task 1 Sample)

Dear Customer Service Team,

I am writing to express my dissatisfaction with a product I recently purchased from your online store. The item in question is a wireless noise-cancelling headphone that I ordered from your official website approximately one week ago (Order No. 45821).

Although the product description on your website claimed that the headphones offered high-quality sound and long battery life, my experience has been quite the opposite. From the first day of use, the sound quality has been inconsistent, with frequent crackling noises during playback. In addition, the battery drains far more quickly than advertised; despite being fully charged, it lasts for only about two hours, which is significantly below the stated 20-hour capacity. Considering the price I paid, this level of performance is extremely disappointing.

Given these issues, I would appreciate it if you could arrange either a full refund or a replacement unit at your earliest convenience. I am happy to return the faulty product and can provide any further information required, including photos or a copy of the purchase receipt.

I hope this matter can be resolved promptly, and I look forward to your response.

Yours faithfully,

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Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

Other Topics:

You made a mistake in classroom. Write a letter to your teacher. In the letter: state your apology; describe the situation; write about your promise to change.

You have eaten at a restaurant, and it was such a terrible experience that you have decided to inform the manager by letter of what happened and that you want your money back.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

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