Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take. (User-Written IELTS Writing Task 1 Sample)

Dear Sir or Madam,

I am writing to express my dissatisfaction with a product I purchased from your company on 16 April 2026, as part of the “Reboot Awesome Mixtape with King Steve” collection from Stranger Things. Although the item was widely advertised as a high-quality vinyl record across several social media platforms, it did not meet my expectations.

Upon receiving the product, I encountered several issues. Not only did the vinyl lose connection when played through my system, but it also failed to display certain songs when connected to my personal computer. In some cases, files were missing or could not be accessed at all. If the product had functioned properly, I would not have experienced such inconvenience.

Therefore, I would like to request either a replacement or a full refund in accordance with your company’s policy. Furthermore, I suggest that your company provide clearer and more accurate product descriptions in the future to avoid misleading customers.

I have attached my receipt and order confirmation for your reference. I look forward to your prompt response.

Yours faithfully,

Daniel

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Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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