Letter

Band 8+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Dear Sir or Madam,

I hope this letter finds you well. I am writing to complain about a product that I recently purchased online from your store, and I am quite dissatisfied with the product.

On 16th August 2026, which was three days ago, I bought AirPods Pro 4th generation from your online official website. I bought them brand new and I have attached the receipt as well. The order number is #69.

At first, when I unboxed the product, they seemed perfectly fine; however, after a few hours, one of them stopped working for no reason. I also charged the AirPods to make sure if they still work, but they completely shut down.

I am completely dissatisfied with the purchase, as this was my first time buying something from your store. I made this purchase because a friend suggested it to me and due to your company’s reputation. I would be grateful if you could replace the order in two days, because my IELTS exam is due in a week and I need this product for the listening portion.

Thank you for the assistance, and I look forward to a prompt response.

Yours faithfully,

Word Count: 195

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all three required points: it clearly states the product (AirPods Pro 4th generation) and purchase date (16th August 2026), describes the problem (one earbud stopped working and then the device shut down), and requests a specific action (replacement within two days). The tone is appropriate and the purpose is clear. Minor lapses include a slightly informal reference to the order number ('#69') and a somewhat personal reason for urgency (IELTS exam) that, while relevant, is not necessary. Overall, the response is well-organized and fully satisfies the task requirements.

Coherence & Cohesion

The letter is well-organized and easy to follow. It has a clear introduction, body paragraphs detailing the purchase, the problem, and the desired action, and a polite closing. The use of cohesive devices is natural, though a few transitions could be smoother. For example, the shift from describing the problem to expressing dissatisfaction could be more seamless. Overall, the message is coherent and the paragraphing is appropriate.

Lexical Resource

The vocabulary is appropriate and generally precise, with some good collocations like 'completely dissatisfied' and 'prompt response.' However, there is some repetition (e.g., 'dissatisfied' used twice) and a few informal phrases (e.g., 'for no reason') that could be more formal. A wider range of sophisticated vocabulary would enhance the letter, but the current usage is clear and effective.

Grammatical Range & Accuracy

The letter demonstrates a good range of grammatical structures, including complex sentences and appropriate use of tenses. There are only minor errors, such as a slight awkwardness in 'I bought them brand new' and the phrase 'due to your company's reputation' could be more precise. Punctuation is generally correct. Overall, the grammar is accurate and does not impede understanding.

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Band 8+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

Other Topics:

You recently flew with an airline and had a problem with the food on the plane. Write a letter to the company. In your letter · give the details of the flight · explain what the problem with the food was · say what the airline should do about it.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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