Letter

Band 4+: You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: - What service you received - What went wrong - What you would like them to do to resolve the issue.

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Dear Sir,Madam,

I am writing to express my dissatisfaction with your dry cleaner service on 26 March 2026.

The problem was when I put my clothes on your machine dry cleaner service. The price on board said it was 5$ per service but once the machine closed it was charge me to 10$ which was overcharge than the price say. After that, when I turn the machine on it was the water inside the machine in addition, my clothes still wet which was really unacceptable.

This situation affected me on that day because I have an interview and I really need to dry my formal clothes. This is considered as really inconvenient.

As a paying customer I would like to ask for a full refund as this is affected my interview since I need to find new clothes on that day and it was unacceptable.

Looking forward for your response.

Your faithfully,

Jakkapun Panorum

Word Count: 154

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

clothes: 4

machine: 4

service: 3

really: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, describing the problem, its effect, and the desired action. The explanation of how the problem affected you is clear and relevant. To improve, focus on using more precise language and elaborating on the inconvenience caused. For example, you could detail the stress and time lost due to the incident.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more transitional phrases to connect your ideas smoothly. For example, you could use phrases like 'Furthermore' or 'In addition to' to build upon your points. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is basic and sometimes inaccurate. For example, instead of saying 'put my clothes on your machine dry cleaner service,' you could say 'used your dry cleaning service.' To improve, try to use more precise and varied vocabulary related to the topic of complaints and services. Consider using a thesaurus to find alternative words.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For instance, there are issues with verb tense ('was charge' should be 'charged'), subject-verb agreement, and article usage. To improve, focus on using correct verb tenses, ensuring subject-verb agreement, and using articles (a, an, the) appropriately. Review basic grammar rules and practice applying them in your writing.

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Band 4+: You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: - What service you received - What went wrong - What you would like them to do to resolve the issue.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: – What service you received – What went wrong – What you would like them to do to resolve the issue.

You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: – What service you received – What went wrong – What you would like them to do to resolve the issue.

You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: – What service you received – What went wrong – What you would like them to do to resolve the issue.

You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: – What service you received – What went wrong – What you would like them to do to resolve the issue.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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