Letter

Band 6+: You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: - What service you received - What went wrong - What you would like them to do to resolve the issue.

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Note: Both the topic and the answer were created by one of our users.

Good morning,

I’m Lakeshia, the customer who used your dry cleaner service yesterday. I’m very dissatisfied by one of your staff’s behaviour. It was the worst service I’ve ever experienced.

So, one of your customer service named Rio was very rude to me. I don’t know why but it felts very personal. First, when I step my foot on the store, I smiled but he looked at me with a disgusted face. Not just that, the way he spoked to me was very rude. I asked about the price, and then his eyes rolled and looked at me disgustingly as I couldn’t pay the amount of price he gave to me, he also raised his voice to me while I asked politely.

Because of his behaviour towards me, I felt very dissapointed and then I chose to walk out from the store even though it was an urgent situation where I need your dry clean service. I got scolded by my boss because he needs the dress to be dry cleaned as soon as possible.

I believe the staff could improve their politeness towards customers if you train your staff well. So please train your staff to be more professional and respectful. If you keep this this thing happening, no one would ever use your dry cleaner service.

Word Count: 218

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 5

staff: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by explaining the problem, its effect, and a suggestion for resolution. However, the tone is overly emotional and some details are repetitive. To improve, focus on maintaining a professional tone and providing concise explanations.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider structuring the letter with clearer topic sentences for each paragraph to guide the reader. Transition words could also be used more effectively to link ideas between sentences and paragraphs, enhancing the flow of the letter.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement. Try to incorporate a wider range of vocabulary to express your dissatisfaction more precisely. For example, instead of repeatedly using 'rude,' consider synonyms like 'disrespectful,' 'discourteous,' or 'impolite.' Varying your word choice will make the letter more engaging and demonstrate a better command of the English language.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Focus on improving sentence structure and verb tense consistency. For example, ensure subject-verb agreement and use correct past tense forms when describing past events. Proofreading carefully before submitting can help catch these errors.

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Band 6+: You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: - What service you received - What went wrong - What you would like them to do to resolve the issue.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: – What service you received – What went wrong – What you would like them to do to resolve the issue.

You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: – What service you received – What went wrong – What you would like them to do to resolve the issue.

You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: – What service you received – What went wrong – What you would like them to do to resolve the issue.

You are unhappy with a service you received at a local dry cleaner. Write a letter to the manager of the dry cleaner. In your letter, you should include details about: – What service you received – What went wrong – What you would like them to do to resolve the issue.

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