Dear Ms. Nguyen,
I hope this email finds you well. I am writing regarding the new mattress that I recently received.
First, thank you for the gift. I really like its color. However, the mattress is too heavy for me to move it to the bedroom. In addition, it seems to be too big for my bedroom.
In order to solve the problems, I suggest that you should send me the contact of the shop where you bought the gift so that I can ask for the alternative. Moreover, I recommend asking the shop for the support to move the mattress to my room.
Once again, thank you for the wonderful gift.
Best regards,
A Nguyen
