Band 5+: You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: - The date you purchased the phone and order number - Describe the damage to the phone and its faulty battery - What action you expect them to take (e.g., a refund or a replacement)

Dear Sir/Ma,

I hope this letter finds you well. i am writing to make a complaint about the phone i recently purchased from your website @pleasure gabget on the 23rd of may 2026, at 3;35pm with identification number of 123456789. An esim 15 promax glass case with a mint colour and 525gb space and i requested it should come with a private screen guard and a pink pouch to be adding to my order.

I was so disappointed and displeased when the order arrived because i was so excited to show off my new phone to my online fans that i decided to go on life stream to unbox my phone but my greatest surprised the screen and the glass case of the phone was broken and a piece of the glass case gave me a sharp cut, honestly i was overwheled by saddness.

The damage was a huge one, however, i would like the store to send a dispatch rider to pick the phone back to you while another phone is sent to me and i wish the company will look into it sothat it does not re-ocurr and the package should be wrap with the fragile wrap sothat it will be handled with extral care.

I would be very glad if my request is granted.

Yours sincerely,

Jessy Austine.