🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!

Letter

Band 4+: You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: - The date you purchased the phone and order number - Describe the damage to the phone and its faulty battery - What action you expect them to take (e.g., a refund or a replacement)

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Check it out

Note: Both the topic and the answer were created by one of our users.

Greetings,dear retailer

Recently,i have purchased a smartphone from you,more accurately an Iphone 14.It was 4 days ago.According to your description,the state of this certain phone was perfectly fine,as it should be.However,there are significant dissimilarities between expected and real model.Firstly,when just unpacked,the phone screen,which is the most crucial part of the phone,was already wide cracked.Indeed,it made me upset.However,due to the lack of my time to get the iphone ready,i have delayed the time of writing a report letter to you.If only its was just a cracked screen,but the battery had unignorable issues too!That is unacceptable!Normally,it would have around 7 hours of screentime,but the phone you have sent had barely lasted 3 hours!A mistake this bad has never happened in my life ever before.The 3 hours of my usage was the worst experience i have ever had.

I require an apology message from you and the reason of such a terrible error.You should better check it beforehand to avoid mistakes similar to mine.And if its possible,send me a real iphone 14 without issues as a compensation,or send my money back.Otherwise,i will get my team of lawyers ready,and sue you.

Looking forward to you to answer.

Customer

Word Count: 194

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

iphone: 3

phone: 3

Try using synonyms for the above words

Task Response

6

The letter adequately covers the task requirements by detailing the phone's condition, battery issues, and desired resolution. However, the tone is somewhat aggressive and could be more professional. To improve, focus on maintaining a polite yet firm tone throughout the letter and ensure all points are clearly and concisely presented.

Coherence & Cohesion

4

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between points to enhance readability. For example, when transitioning from the cracked screen issue to the battery problem, a clearer link could be established. Additionally, ensure each paragraph focuses on a single main idea to improve coherence.

Lexical Resource

5

The vocabulary used is generally adequate for the task, but there are instances where more precise word choices could enhance the impact. For example, instead of saying 'wide cracked,' you could use 'severely cracked.' Also, try to vary your vocabulary to avoid repetition and demonstrate a wider range of language skills.

Grammatical Range & Accuracy

3

The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and proper punctuation. For instance, sentences like 'If only its was just a cracked screen' need revision. Proofreading carefully before submission can help catch these errors.

Answers On The Same Topic:

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear sir/ madam i hope you are doing well, i am writing to express my concern about latest purchase. I ordered a mobile phone last week which i recevied today. Firstly, i took the membership and paying extra every month where mobile should be delivered the next day of purchased but its been a week […]

Band 4+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear Sir, My name is Gold Ese, and I recently purchased an iPhone 17 pro-max from your online shop with order Number- 138442DB, on 15th May, 2026, which was delivered 17th May, 2026 being today. Upon opening of the package, I discovered a crack on the screen of the phone, and turning it on, some […]

Band 6+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear Sir/Ma, I hope this letter finds you well. i am writing to make a complaint about the phone i recently purchased from your website @pleasure gabget on the 23rd of may 2026, at 3;35pm with identification number of 123456789. An esim 15 promax glass case with a mint colour and 525gb space and i […]

Band 5+

You recently purchased a mobile phone from an online store, but it arrived with a cracked screen and a faulty battery. Write a letter to the customer service department of the online store complaining about the damaged phone. You should include details about: – The date you purchased the phone and order number – Describe the damage to the phone and its faulty battery – What action you expect them to take (e.g., a refund or a replacement)

Dear Sir, I hope you are well. I am writing to report an issue with the mobile phone I purchased a few months ago from Bismillah Store. After some time, the mobile phone’s sound is not clear, and the battery’s health is short-lived. However, this mobile phone has a 12-month warranty. Because when I buy […]

Band 5+

See All

Other Topics:

You should spend about 20 minutes on this task. You paid a refundable deposit when you rented an apartment a year ago. You left the apartment last month in good condition but the landlord won't return your deposit. Write a letter to the landlord. In your letter, introduce yourself and say why you are writing ask for the return of your deposit inform the landlord of possible action if he/she does not agree to refund the amount Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows:

Dear Mr. Alzahrani, I am writing in regard to the refund of my security deposit I was paid. My name is Muhammed Fayis and I would like to inform you that, the refundable security deposit of 1500 riyals not credited to my bank account until now. As per our contract, the amount will be credited […]

Band 5+

You should spend about 20 minutes on this task. One of your pen pals will shortly be visiting your city. For some reason, you cannot manage to meet him at the airport on time. Write a letter: asking him to wait for you at the airport and tell him how to identify you. You should write at least 150 words. You do NOT need to write your own address.

Dear Sam, How are you? I hope you are doing well. I am really excited to see you. I have checked your flight time and it is on time without any delays. I hope you will land as early as mentioned in the ticket. Once you arrived, you can relax some time at the arrival […]

Band 5+

You recently attended a lecture by a visiting professor in your department. You found the topic fascinating and would like to learn more. You want to ask the professor if you could meet briefly to discuss potential research opportunities or independent study options related to the lecture topic. Task: Write an email to the visiting professor. In your email, do the following: Mention what you found interesting about the lecture Explain your academic background and interests Request a brief meeting to discuss research or study opportunities

Dear Professor, I have recently attended on your lectures on Artificial Intelligence and found this topic very engaging. The way you expressed your opinion about how this technology can help humanity solve some of the most important issues sparkled my interest in this area. As a student who is planing to write his thesis about […]

Band 5+

During a recent plane journey, you sat next to a businessman who owns a chain of restaurants. You talked to him and he suggested that you should contact him about a possible job in one of his restaurants. Write a letter to this businessman. In your letter remind him when and where you met tell him what kind of job you are interested in say why you think you would be suitable for the job

Dear Sir, I hope this letter finds you well. My name is Dhoha that girl who tell here to contact you about a job in one of your restaurants. Yesterday, i was on the plane to Madrid and fortunately we met by chance. You are a businessman who owns a chain of restaurant in Barcelone, […]

Band 4+

You are moving to a new city for work and want to invite a friend to help you move into your new apartment. Write a letter to your friend. You should include details about: - when you are moving and how long it will take - what kind of help you specifically need from them - how you will thank them or compensate them for their time

Dear Siya, I hope you are doing well. I’m writing this letter to let you know that, next month me and my family is moving to Chennai for joining new company. I’m looking for your help to move into my new apartment. We are planning to shift next month mid around 16-Jun and it would […]

Band 5+

You would like to take some time off of work to attend a training course. Write a letter to your supervisor asking for permission to attend the course. In your letter * describe the training course. * say how it will help improve your job performance. * explain how much time you need off and ask for permission.

Dear Sir, I hope you are doing well. I am planning to get enrolled in a short course in the next month. I am writing to you regarding this today. To get started with the course, I am thinking of getting myself admit to a short course on graphics designing. To cope with the modern […]

Band 5+

See All