Subject: Concern Regarding Missed Appointment – Request for Resolution
Dear [Photographer’s Name],
I am writing to express my disappointment and concern regarding your absence at our recent family event on [insert date], for which you had been booked in advance to provide photography services.
Your failure to show up – without any prior notice or explanation – caused significant disruption to our event. As you are aware, this gathering was a rare occasion where our extended family came together to celebrate [briefly mention the event, e.g., “my parents’ 40th wedding anniversary” or “our child’s first birthday”]. We had counted on your presence to help us capture these once-in-a-lifetime moments, and unfortunately, that opportunity was lost.
Many of our guests were looking forward to group photos and candid shots throughout the day. Without a professional photographer, we were forced to rely on phone cameras and makeshift arrangements, which did not do justice to the significance of the event. Your absence not only disrupted our plans but also left us without the lasting memories we had hoped to preserve.
Given the circumstances, I believe a full refund is warranted, and I would appreciate this being processed promptly. I would also like an explanation for what happened, and what steps you plan to take to ensure this doesn’t happen to future clients.
I hope to hear back from you within the next few days. I trust that you will take this matter seriously and respond accordingly.
Sincerely,
[Your Full Name]