Letter

Band 6+: You booked a room at a hotel for a weekend getaway, but during your stay, you accidentally broke a decorative item in the room. Write a letter to the hotel manager apologizing for the damage. You should include details about: - how the damage occurred - your willingness to compensate for the damage - what steps you will take to ensure similar incidents don't happen again.

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Dear Sir or Madam,

I am writing to apologize unreservedly for the damage which I did at my recent stay at your hotel. I acknowledge the inconvenience this may cause and I deeply regret my carelessness. I stayed at your hotel on May 5, 2026 in 202 room number on second floor. Despite the online positive views about your hotel, I am highly dissatisfied with your service.

Although I did not receive suitable service, the furniture at the room were beyond my expectations. Unfortunately, by mistake I dropped the glass flower pot on the ground. Owing to this, the glass was cracked. Even though the situation was beyond my control, I take full responsibility of my actions. I would like to express my sincere apologies for the unintentional damage that I did at your hotel.

In the light of this unfortunate situation, I would like to reimburse the entire cost of flower pot. Kindly let me know the cost of this damage. I would also like to give some suggestion to ameliorate the hospitality of your hotel. Kindly provide best hospitality training to your staff members.

I sincerely apologize once again and I hope you will accept my heartfelt apology.

Thank you for patience and time.

Yours faithfully,

Komal

Word Count: 209

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 4

damage: 3

would: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, providing a clear explanation of the situation, an apology for the damage and poor experience, and a proposed resolution. The letter is well-organized and uses a formal tone suitable for the context. To further improve, consider adding specific details about the unsatisfactory service to strengthen the explanation and demonstrate a deeper understanding of the issues.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. The transition between apologizing for the damage and expressing dissatisfaction with the service feels abrupt. Consider dedicating separate paragraphs to each issue for better clarity. For example, you could have one paragraph focusing solely on the damage and your apology, and another addressing your dissatisfaction with the service. Additionally, the suggestions for improving the hotel's hospitality feel somewhat out of place in a letter primarily meant to apologize for damages. It might be better to address these concerns separately or omit them altogether in this context.

Lexical Resource

The letter demonstrates a good range of vocabulary, including words like 'unreservedly,' 'acknowledge,' 'regret,' 'unintentional,' and 'reimburse.' However, some phrases could be more natural. For instance, instead of 'the furniture at the room were beyond my expectations,' you could say 'I found the room's furnishings to be quite impressive.' Also, consider replacing 'ameliorate the hospitality' with a more common phrase like 'improve the quality of service.'

Grammatical Range & Accuracy

The letter contains a mix of simple and complex sentences, but there are noticeable grammatical errors that affect clarity. For example, 'I stayed at your hotel on May 5, 2026 in 202 room number on second floor' should be revised for better flow and accuracy. It could be written as 'I stayed in room 202 on the second floor of your hotel on May 5, 2026.' Also, ensure subject-verb agreement throughout the letter. Pay close attention to verb tenses and the correct use of articles (a, an, the).

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Task Response

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