Letter

Band 9: You booked a room at a hotel for a weekend getaway, but during your stay, you accidentally broke a decorative item in the room. Write a letter to the hotel manager apologizing for the damage. You should include details about: - how the damage occurred - your willingness to compensate for the damage - what steps you will take to ensure similar incidents don't happen again.

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Dear Hotel Manager,

I hope you are doing well.

I am writing to apologize for the minor damage I caused during my stay at your hotel. I also want to ask for your help in finding an important personal item that I accidentally left behind.

I think I left my black laptop bag in the wardrobe of Room 305 when I checked out last Sunday. It contains some important documents and I would be very grateful if you could check whether it is still there.

I would also like to apologize for the damage to a small wooden table in the room. While I was packing my luggage, I accidentally dropped my suitcase on the table, which left a small crack on its surface. I did not notice the damage until I had already left the hotel.

I am sorry for the inconvenience this has caused. I am willing to pay for the repair or replacement of the table. Please let me know the cost and the payment method.

Thank you for your understanding. I look forward to your reply and hope you can help me recover my laptop bag.

Yours sincerely,

Sudharsan A

Word Count: 194

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

damage: 3

table: 3

Try using synonyms for the above words

Task Response

The letter fully addresses all parts of the task. The candidate clearly identifies the lost item and its location, explains the cause of the damage, and offers a specific solution for compensation. The tone is appropriately polite and professional, and the structure is logical and easy to follow. No improvements are necessary as the requirements of the task are perfectly satisfied.

Coherence & Cohesion

The letter is exceptionally well-organized. Each bullet point from the task is addressed in its own dedicated paragraph, making the progression of ideas logical and easy to follow. The transitions between the request for the lost item and the apology for the damage are smooth and natural.

Lexical Resource

The vocabulary used is appropriate, precise, and natural for a formal letter of this nature. Phrases such as 'accidentally left behind,' 'grateful if you could check,' and 'inconvenience this has caused' demonstrate a high level of lexical control. There is no unnecessary repetition, and the tone remains consistently professional.

Grammatical Range & Accuracy

The grammatical structures are varied and used with full flexibility. You have correctly utilized complex sentences (e.g., 'I did not notice the damage until I had already left...') and various tenses to describe past actions and current intentions. Punctuation is accurate throughout, and there are no errors that impede communication.

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