Letter

Band 6+: You borrowed an important item from a neighbor, and unfortunately, it was damaged while in your care. Write a letter to your neighbor. - Apologize for what happened. - Explain the circumstances of the damage. - Suggest a way to make amends.

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Good afternoon miss Woods, this is your neighbour Maria calling. Last week you borrowed me your old iPhone due to that mine’s battery has been broken.

I’m texting to let you know that under force majeure events I got captured in a thunderstorm and my bag additionally with your phone has gotten wet and the device stopped working. I sincerely apologise for this situation. I have brought it to the official resale and service office and paid for diagnostic. What the professionals told me was that “the battery have gotten some electronical issues” which basically means it got flooded.

I am truly sorry that this happened to your property and I can assure your that I’m fully capable of taking care of that issue. I can suggest you 3 possible ways to resolve this situation.

1 – I can fix the phone in the official service center and provide a new battery which will take around 10 business days

2 – I can buy that phone from you by its average market price

3 – I can bring you the device right now and pay you extra 200€ as a compensation for what has happened.

Again I’m truly sorry about this situation and hope to hear from you soon. Thank you for understanding

Word Count: 213

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

battery: 3

phone: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, including an apology, explanation, and suggestions for amends. The language used is generally suitable, and the organization is clear. To improve, consider refining the tone to be more consistently formal and ensuring that the explanations are as clear and concise as possible.

Coherence & Cohesion

The letter is generally coherent, but the flow could be improved with better transitions between ideas. Consider using more formal connectors and signposting language to guide the reader through your explanation and suggestions. For example, in the second paragraph, you could start with "I am writing to inform you..." instead of "I'm texting to let you know..." to maintain a more appropriate tone. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary is adequate for the task, but there are opportunities to use more precise and varied language. For instance, instead of saying "mine's battery has been broken," you could say "the battery of my phone failed." While phrases like "force majeure events" and "official resale and service office" are used, ensure they are contextually appropriate and accurate. Consider using synonyms to avoid repetition, such as replacing the second instance of "situation" with "incident" or "matter."

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Some examples include subject-verb agreement issues ("you borrowed me" should be "you lent me"), incorrect tense usage, and awkward phrasing. Pay close attention to article usage (e.g., "the battery have gotten" should be "the battery has gotten"). Proofreading carefully and focusing on sentence structure will improve grammatical accuracy. For example, rephrase "I can assure your that I'm fully capable of taking care of that issue" to "I assure you that I am fully capable of resolving this matter."

Band 6+: You borrowed an important item from a neighbor, and unfortunately, it was damaged while in your care. Write a letter to your neighbor. - Apologize for what happened. - Explain the circumstances of the damage. - Suggest a way to make amends.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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