Band 5: You bought a laptop from a store and it is not working properly. Write a letter to the store manager. In your letter: Describe the problem with the laptop. Say what happened when you tried to return it. Explain what you would like the manager to do. (User-Written IELTS Writing Task 1 Sample)

Dear Sir or Madam,

I am writing this letter in order to complaint about laptop that was bought two weeks ago. Now, I will explain with details below.

I am Lili Brown and I have been customer of your companies’ store for the past five years. I purchased laptop which is made in China and model of 007 from a store where is located next to the Government building. To illustrate, it was unable to work when I was coming to back in home. I was quite dissapointed from this situation and I was angry.

When I told about it to your support manager who work this store. He understoot situation and informed me that in order to change it new another one or compencate for damage , hi needs your permission for this, However, this time you was on abroad. He promised me thet he would call me afret you return.

I would ask that you have the support manager call me and provide me a full or at least partial refund of payment. An apology at the time would have been satisfactory, but having peen promised compensation and not receving it is quite dissapointing,

I am looking forward to hearing about it sooner than I expected.

Yours faithfully,

Lili Brown

Band 5+: You bought a laptop from a store and it is not working properly. Write a letter to the store manager. In your letter: Describe the problem with the laptop. Say what happened when you tried to return it. Explain what you would like the manager to do.

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