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Letter

Band 6+: You bought a new mobile phone and within a few days of using it, it stopped working properly. Write a letter to the store where you purchased it. In your letter: • explain the problem with the phone • say what actions you have already taken to solve the problem • ask the store to take some specific action

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam,

I am writing this regarding the malfunctioning of a phone that I bought from your Surrey store. Since your store had a 30 percent discount deal, I decided to purchase a new phone from there. It is an Iphone 16 Pro Max with 332 GB and one year warranty as well.

The phone had no issue for the first few days; however, after that it stopped charging with the provided charger. Moreover, sometimes while scrolling, the screen gets blank and it switches off.

As I tried to charge it with another charger, still it takes a long time to get fully charged. Furthermore, I reset it two to three times to resolve any issue, but the screen has the same problem.

I would appreciate it if you would provide me with a replacement phone of the same kind. I have attached both the payment receipt and the warranty card. I hope that you will resolve my issue at your earliest convenience.

Yours sincerely,

Sarpreet Kaur

Word Count: 168

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 4

issue: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task. The problem is clearly explained, actions taken are mentioned, and a specific request for a replacement is made. Minor improvements in clarity could enhance the response.

Coherence & Cohesion

The letter is generally easy to follow. However, some improvements in the flow and logical sequencing of information would enhance the overall coherence. The grammar errors noted affect the overall flow.

Lexical Resource

6.5

The letter demonstrates a good range of vocabulary, mostly used accurately. More precise and sophisticated vocabulary choices could elevate the lexical resource score.

Grammatical Range & Accuracy

5.5

While the letter uses a range of grammatical structures, there are several errors that affect the overall accuracy and fluency. Improving grammatical accuracy is key to achieving a higher score.

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