Band 6: You bought a TV a week ago but when you got home, you discovered it did not work as you expected. Write a letter to the company and in your letter; • introduce yourself • explain the problem • and state what action you would like from the company (User-Written IELTS Writing Task 1 Sample)

Dear Sir or Madam,

My name is Feruza. I am writing to express my dissatisfaction regarding the TV that I purchased from your company on 28 February.

I regret to inform you that I bought this TV with big hopes but when I brought it home and tried to use it I found that it does not work at all. I followed the instructions provided in the manual, but it still does not turn on.

As a result, I could not make my children happy on their birthdays. Since, my children were rowdy, I bought a TV so that my sister, who had no children, would not be disturbed.

I have already attempted to resolve this issue by calling customer support but the problem remains unresolved. I believe that I am entitled to [refund/ replacement/ service correction] based on consumer rights law.

I expect a response within 3 days from the date of this letter. Please confirm receipt of my complaint and inform me of the next steps. You can reach me at 998901234567 for further discussion.

I hope we can resolve this issue amicably; however, if no action is taken, I may consider taking a legal action.

Thank you for your prompt attention to this matter. I look forward to your response.

Sincerely yours,

Davronova Feruza.

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Band 6+: You bought a TV a week ago but when you got home, you discovered it did not work as you expected. Write a letter to the company and in your letter; • introduce yourself • explain the problem • and state what action you would like from the company

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