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Letter

Band 5+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam

I hope this letter finds you well. I am writing this letter to express my dissatisfaction regarding the order that i placed recently in your online platform on 13th november 2025. I purchased a dress from your online app shein and the order number is TPN6459.

However, upon receiving this package, i was disappointed to saw the dress, reason behind this is, I ordered medium size dress in pink colour, but i received small size in green colour. Moreover, this dress is too short and tight for me. Another reason is, the fabric quality and pattern of the dress is not suitable for my skin tone. Additionally, the fabric is soo thin and flimsy which is not a level of quality that i expected from your brand.

I would appereciate to replacement of my dress in urgent basis, that accurately refelts as in product description and comes with good quality fabric, because I bought this dress for the upcoming event next week on my brother’s wedding.

I am looking forward to hear you soon.

Warm regards,

Tajinder kaur

Word Count: 181

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
dress: 7
fabric: 3
quality: 3
Try using synonyms for the above words

Task Response

6
The letter addresses all the requirements of the task, providing details of the purchase, describing the problem, and explaining the need for an urgent replacement. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more precise language and proofreading for grammatical accuracy.

Coherence & Cohesion

5
The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related points together more clearly. For example, all issues with the size and color could be in one paragraph, and issues with the fabric in another. Also, avoid repetitive phrases like 'reason behind this is'. Using varied sentence structures and transitional phrases will enhance the letter's readability.

Lexical Resource

5
The vocabulary is adequate for the task, but there's room for improvement. Using more precise and descriptive words could enhance the impact of your complaints. For example, instead of 'too short and tight,' you could say 'significantly smaller than the medium size I ordered and uncomfortably tight.' Also, replace 'soo thin and flimsy' with more sophisticated vocabulary. Try to avoid using the same words repeatedly.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage. For example, 'I was disappointed to saw the dress' should be 'I was disappointed to see the dress.' Also, 'I would appereciate to replacement' should be 'I would appreciate a replacement'. Proofread carefully to catch these errors. Focus on using a mix of simple and complex sentences correctly.

Answers On The Same Topic:

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