Letter

Band 7+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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I hope this letter finds you well and in good spirits. I am writing this letter to express my dissatisfaction with the clothes that I bought from your online store.

I remember ordering on December 23rd. One of my friends told me about your shop and the New Year’s sale that was running. I explored your website and picked two baby pink sweatshirts for my kids, as well as ordered two pairs of lowers and casual T-shirts. My order ID number is 786-12-4948.

Moreover, my excitement turned into disappointment when I received my parcel and opened it. The sweatshirt color did not match. In addition, the lowers’ size was not similar to the given size, and also the T-shirts were not available in the parcel.

I think your team sent me someone else’s order. I tried to contact your team, but they still have not responded yet. I request you to issue me a refund or replace my items.

I am looking forward to hearing back from you.

Best regards,

Farhan

Word Count: 171

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by providing details of the purchase, describing the problems, and explaining the need for a replacement. However, the explanation for needing an urgent replacement could be stronger and more specific. To improve, consider adding a more compelling reason for the urgency, such as an upcoming event or a specific date by which the items are needed.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The progression of ideas is logical, clearly stating the purpose, providing details of the purchase and the problem, and then explaining the need for a replacement. To enhance coherence, consider using more varied cohesive devices to link ideas within and between paragraphs. For example, in the second paragraph, you could add a transition to smoothly connect the reason for ordering with the specifics of the order.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. There's room to enhance the lexical resource by incorporating more specific and varied vocabulary related to online shopping and dissatisfaction. For instance, instead of 'the sweatshirt color did not match,' you could say 'the sweatshirt color was significantly different from what was advertised.' Also, consider using synonyms to avoid repetition, such as replacing 'parcel' with 'package' or 'shipment' in different instances. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied and generally accurate. To further improve, pay attention to the use of articles and prepositions, ensuring they are always correctly used. For example, review sentences for any missing or incorrect articles (a, an, the) to ensure clarity and precision.

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Band 7+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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