Letter

Band 7+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Dear Sir/Madam,

Hope you are doing well. I am writing this email with regard to the pair of jeans that I purchased two days ago from your official branch in Paris. I clearly remember that I tried on a pair of white jeans with black stripes, and decided to purchase them. Therefore, I asked an employee to pack it for me and send it to my hotel room, because my backpack was full, and I could not fit another item into it.

Unfortunately, when I opened the package in my hotel room I noticed that you had sent a pair of blue jeans with red spots. Besides, the size of the jeans was different from what I had chosen. I believe that my package have been swapped with another package.

As I must attend a reunion party by the day after tomorrow, I would need the exact jeans to match my clothes. Therefore, I must ask you to urgently send me a replacement. I know how much you value your customers and would like to thank you in advance.

Best regards,

Word Count: 181

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

jeans: 5

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, providing details of the purchase, describing the problem, and explaining the urgency for a replacement. To improve, consider adding more specific details about the order (e.g., order number, date of purchase) to enhance clarity. Also, elaborating on why the specific jeans are needed for the reunion party could strengthen the justification for the urgent replacement.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the progression of ideas is clear. However, the opening and closing could be slightly more formal to better suit the context of a complaint letter. For example, instead of 'Hope you are doing well,' you could use a more direct opening. Also, consider adding a sentence to summarize your desired outcome more explicitly before the closing.

Lexical Resource

The vocabulary used is appropriate and generally accurate. There's room to enhance the lexical range by using more specific and varied vocabulary related to clothing and the issue at hand. For instance, instead of 'red spots,' you could describe the pattern or color more precisely. Also, consider using synonyms to avoid repetition of words like 'package' and 'jeans.' Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied and generally accurate. Pay attention to articles and prepositions for further refinement. Overall, the grammar is strong and contributes to the clarity of the message.

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Band 7+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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