Letter

Band 8+: You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

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Dear Customer Service Department,

I am writing to request a refund for my order #A123456, which was placed on March 25, 2026. The item in question is a pair of jeans (Slim Fit Blue Jeans – Code JN568).

The product was delivered on March 30, 2026. However, after trying it on, I found that the jeans are too tight and do not fit properly according to the size guide provided on your website.

Therefore, I would like to request a full refund. I would appreciate it if the amount could be returned to my original payment method.

The item remains in its original condition, with all tags attached and no signs of wear. I have also attached photos to illustrate the condition of the product.

I would really appreciate if you could provide me with the return instructions and advise me on the next steps to process the refund.

Thank you for your assistance. I look forward to your prompt response.

Word Count: 161

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

jeans: 3

would: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by providing details of the purchase and describing the problem. However, it requests a refund instead of a replacement and does not explain why a replacement is needed urgently, thus not fully satisfying the prompt. To improve, ensure all parts of the prompt are addressed directly and completely.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The information is presented logically, and the paragraphs are well-managed. The use of cohesive devices is natural and effective, contributing to the overall clarity of the message.

Lexical Resource

The letter demonstrates a strong command of vocabulary. The language used is appropriate and precise, enhancing the clarity and professionalism of the email. There is effective use of specific details such as order numbers and product codes.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical control and accuracy. A wide range of structures are used appropriately, and punctuation is accurate throughout. The absence of grammatical errors contributes to the overall polished quality of the letter.

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Band 7+

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Band 8+: You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

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You missed attending a friend's invite. Write a letter to your friend: apologize for not coming; explain how you tried to contact him/her; suggest an alternative plan.

You are planning a weekend trip with your friend. Write a letter to your friend. In your letter: • mention the vacation spot you have chosen • explain how you plan to spend your time there • invite your friend to join you on your vacation

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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