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Band 9: You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

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Dear Sir or Madam,

I am writing to express my dissatisfaction with a recent purchase I made from your online store. On April 20th, I ordered a black formal jacket (Order No: 123456) from your website, and it was delivered to me on April 25th.

Unfortunately, upon opening the package, I noticed that the jacket was not in the condition I expected. Firstly, it was a different size than what I had ordered (I requested a size Medium but received a Small), and secondly, there was a noticeable tear along the inner lining of the jacket. Given that this was meant to be worn at an important event next week, I am very disappointed.

As the event is approaching quickly, I kindly request a replacement jacket in the correct size to be sent to me urgently. I would appreciate it if you could prioritize this matter and arrange for express delivery.

Thank you for your prompt attention to this issue. I look forward to your response.

Yours faithfully,

[Your Name]

Word Count: 170

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

jacket: 4

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Task Response

All parts of the task are successfully and comprehensively addressed.

Coherence & Cohesion

The letter is well-organized and easy to follow. The flow of information is natural and logical.

Lexical Resource

A wide range of sophisticated vocabulary is used accurately and appropriately.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures with excellent accuracy and control.

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Band 4+

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Band 7+

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Band 7+

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Band 9

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Band 9: You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, • give details of the purchase • describe the problem • explain why you need a replacement urgently

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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