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Band 9: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to complain about a white shirt that I purchased from your online store three days ago on 22 January 2026, under order number #B45782. Unfortunately, I am dissatisfied with the item I received.

When the package arrived, I opened it immediately and noticed that the shirt did not match my order details. I had ordered a size M; however, the shirt delivered was size S, which does not fit me properly. In addition, two buttons were missing, and there were visible black spots on several parts of the shirt. These issues indicate that the product is defective.

I would like to request a replacement as soon as possible, as the shirt is intended to be worn at an upcoming campus event next week. Due to this urgency, I would appreciate it if you could arrange a pickup and replacement promptly. I am happy to provide further information if required.

I look forward to your swift response and resolution of this matter.

Yours faithfully,

Dini

Word Count: 171

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

shirt: 5

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Task Response

The letter comprehensively addresses all aspects of the task, providing clear details of the purchase, a thorough description of the problem, and a well-justified explanation for the urgent need for a replacement. The tone is appropriate and the language is accurate and effective.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the transitions between ideas are smooth, contributing to a very coherent message.

Lexical Resource

A wide range of vocabulary is used accurately and appropriately. The language is natural and sophisticated, demonstrating excellent control of lexical features.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, indicating a high level of accuracy.

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Band 9

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Band 9: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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