Letter

Band 5+: You have eaten at a restaurant, and it was such a terrible experience that you have decided to inform the manager by letter of what happened and that you want your money back.

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I’m regular customer in your restaurant, however today I’m writing to inform about my recent unpleasant experience in hotel.

I always cherish the variation in menu and uniqueness of your restaurant, but from last few days the quality of food decreased. For instance, I ordered pasta last night, and found that it was too saucy and salty as compared to last month. Not Only the quality, the hygienic condition of the tables have decreased since last two week.

I would like to request for refund of the food, since I’m an honest consumer and genuine. I do not want to fight for it.

Before wrapping, there are few suggestions if you can incorporate to prevent the dropping rate of customers like once in a week, inspection of food at the restaurant. Along with that, feedbacks from people would help to shine in the street of restaurants.

Hoping to consider the above points.

Yours truly,

AAA

Word Count: 155

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

restaurant: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by describing a negative restaurant experience and requesting a refund. However, the content includes some irrelevant information (e.g., general appreciation of the restaurant) and lacks specific details about the incident. To improve, focus on providing concrete examples of what made the experience terrible and strengthen the justification for a refund.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. The introduction states the purpose, and the body attempts to describe the issues and request a refund. However, the transition between the food quality issue and the hygiene issue is abrupt. The suggestions at the end feel somewhat disconnected from the main complaint. To improve coherence, ensure each paragraph focuses on a single aspect of the complaint and that transitions between paragraphs are smoother. Using cohesive devices like 'furthermore' or 'in addition' can help link ideas more effectively.

Lexical Resource

The vocabulary is generally adequate for the task, but there are instances where more precise word choices could enhance the impact. For example, instead of 'unpleasant experience in hotel,' consider 'disappointing experience at your restaurant.' Using 'dropping rate of customers' is not a natural expression; consider 'decreasing customer satisfaction' or 'loss of customers.' To improve lexical resource, try to use a wider range of vocabulary that is more specific to the context of restaurant complaints and customer service.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Examples include 'I'm regular customer' (should be 'I am a regular customer'), 'inform about my recent unpleasant experience in hotel' (should be 'inform you about my recent unpleasant experience at your restaurant'), and 'from last few days the quality of food decreased' (should be 'in the last few days, the quality of the food has decreased'). The sentence structure is also somewhat simple, limiting the expression of more complex ideas. To improve grammatical range and accuracy, focus on using correct articles, verb tenses, and prepositions. Varying sentence structure can also enhance the overall quality of the writing.

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Band 5+: You have eaten at a restaurant, and it was such a terrible experience that you have decided to inform the manager by letter of what happened and that you want your money back.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have eaten at a restaurant, and it was such a terrible experience that you have decided to inform the manager by letter of what happened and that you want your money back.

You have eaten at a restaurant, and it was such a terrible experience that you have decided to inform the manager by letter of what happened and that you want your money back.

You have eaten at a restaurant, and it was such a terrible experience that you have decided to inform the manager by letter of what happened and that you want your money back.

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